Shonly never edits or deletes a payment. A correction is a new entry that cancels the old one, so the history always shows what happened.
Just recorded it by mistake? Tap Undo in the message that appears.
Later on, open the session, tap ⋯ on the person’s row and choose Mark unpaid. Their history shows the line Payment reversed.
Then record the right payment, as you did the first time.
Corrections never erase anything — Shonly adds a correcting entry, so the history stays honest.
Giving money back
To return money someone paid, choose Refund… on their row, pick how you gave it back and add a note. A refund is for the full amount and can’t be undone. The owner and admins can refund; a staff member only if they’ve been given Refund payments.
Shonly’s own words are used here. Your business may have renamed them — a class, a member, a coach — and the steps stay the same.
Related
Still stuck?
Email us — we answer in English and Bulgarian.